Contact us

At DECERLE, we believe that a great shopping experience goes beyond finding the right pieces. Whether you need help choosing the right size or style, have a question about an existing order, or would simply like to know more about our collection, our customer service team is here to help.

We're committed to providing clear communication, reliable support and a smooth shopping experience from the moment you visit our store through to the delivery of your order.

Every enquiry is handled with care and attention, and we'll always do our best to provide you with the information or assistance you need.

How to Reach Us

You can get in touch with DECERLE using the details below:

Store name: DECERLE
Trade name: Decerle
Company name: Don Collective
Warehouse address: Rainsford Road, London NW10 7FW, United Kingdom
Business address: Ruiterweg 22, 1251 ZZ Laren, The Netherlands
VAT number: NL005509985B03
Company registration number: 42119080
Phone: +44 20 3807 1492
Email: info@decerle.com

Our customer service team is available throughout the week, and we aim to respond to all email enquiries within 24 hours.

Customer Support Hours

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: 11:00 – 16:00 (GMT)

We look forward to helping you.