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Women's Knitted Jumper — Forest Print Round Neck

Women's Knitted Jumper — Forest Print Round Neck

Women's Knitted Jumper — Forest Print Round Neck

£49.95
£49.95

Sweaters & Cardigans

Elevated knitwear for the colder months — considered silhouettes, warm textures and...

Sweaters & Cardigans

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How to Choose the Perfect Sweater for Every Occasion

How to Choose the Perfect Sweater for Every Occasion

Desk day, weekend errands, or a countryside walk — different moments call for different knits. Here’s our guide to choosing a sweater that feels effortless, ...
5 Styling Tricks to Wear Your Knitwear Like a Stylist

5 Styling Tricks to Wear Your Knitwear Like a Stylist

A great knit can do far more than you might think. From relaxed everyday looks to more polished combinations, these f...

Ribbed, Chunky, Waffle or Fair Isle? A Sweater Knit Guide

Ribbed, Chunky, Waffle or Fair Isle? A Sweater Knit Guide

Not all knitwear feels or styles the same. From clean ribbed textures to cosy chunky knits and timeless Fair Isle pat...

Below you’ll find answers to some of the most common questions about Decerle, our knitwear, delivery and returns. Can’t find what you’re looking for? Our Customer Care team is always happy to help.

Frequently asked questions

1. Do you deliver across the UK?

Yes — we deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Simply enter your delivery address at checkout to see the available shipping options for your location.

2. How long does delivery take?

Orders are typically processed within 2–3 business days. Delivery usually takes 6–12 working days after processing. Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your parcel.

3. Do you offer free delivery?

Yes - we currently offer free delivery on all UK orders, with no minimum spend. Any applicable costs will always be clearly shown before you complete your order.

4. Can I return an item if I change my mind?

Of course. You have 30 days from receiving your order to request a return. Items must be unworn, unused and returned in their original condition with all tags attached. Please contact our Customer Care team before returning your item so we can guide you through the process.

5. How long does a refund take?

Once your return has been received and inspected, we aim to process your refund within 10 days. After the refund has been issued, your bank or payment provider may require a few additional working days for the funds to appear in your account.

6. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible with your order details and clear photos of the issue. Our Customer Care team will review it and help arrange an appropriate solution.

7. Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. The exact options available to you will always be shown at checkout and may vary depending on your device and location.

8. Is my payment information safe?

Yes. Payments are processed securely through trusted payment providers using encrypted connections. Decerle does not directly store your complete card details.

9. How can I reach customer service?

You can contact us at info@decerle.com or through the contact form on our website. We aim to respond to all enquiries within 24 hours on working days.